FAQ
FAQs — Jasrooh
1️⃣ How long does shipping take?
We aim to dispatch all orders within 2-4 working days.
Once shipped:
UK orders: usually land in 1-3 working days.
International orders: around 7-14 days, depending on your location.
You’ll get a tracking number as soon as your order’s on its way.
2️⃣ Can I customise?
Not just yet.
Right now, we offer our signature designs only.
Got an idea? Drop us a message — we’d love to hear it.
3️⃣ What sizes do you offer?
Most of our gear runs from XS to 3XL.
Hit up the size guide on each product page to get the perfect fit — no awkward surprises.
4️⃣ What’s your return policy?
We accept returns within 14 days of delivery on unworn, unwashed, and undamaged items.
- To be eligible:
- Items must be in original condition with tags and packaging.
- To request a return, email us at info@jasrooh.co.uk with your order number and reason for return.
- Return shipping is the buyer’s responsibility unless the item is faulty or incorrect.
We offer easy returns for just £3.99 using a pre-paid return label.
Please note: As all our products are made to order, returns for change of mind are accepted within 14 days provided the item is unworn and in resaleable condition.
Exchanges
Ordered the wrong size or changed your mind? No problem — we offer exchanges within 14 days of delivery.
- Email us at info@jasrooh.co.uk to start the exchange process.
- Return shipping for exchanges is covered by the buyer unless the error is on our side.
- Exchanges are free once we receive the original item.
Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us within 3 days of delivery with your order number and photos of the issue. We’ll sort it out quickly with a replacement or full refund, including return shipping if necessary.
Contact Us
For any returns, exchanges, or queries:
info@jasrooh.co.uk
Please double-check our size guide before ordering to avoid sizing issues.
5️⃣ Do you ship internationally?
Absolutely. 🌍
We ship. Shipping rates and delivery times pop up at checkout based on your location.
6️⃣ How do I use my 10% discount?
Simple — click on our 10% off banner or pop in WELCOME10 at checkout and save on your first order.
You’re welcome.
7️⃣ How are your products made?
Everything’s printed in-house in the UK.
No mass imports. No cheap, generic stuff. Just bold, original designs on top-quality, ethically sourced garments.
8️⃣ Where do you get your materials from?
We only work with reputable UK suppliers who provide certified, high-quality materials for all our clothing and printing needs.
From the fabrics we use to the inks and DTF supplies — everything is carefully sourced from trusted suppliers with the proper certifications to ensure top quality and safety.
Because your Jasrooh gear deserves nothing less than the best
9️⃣Do you give back to the community?
100%.
10% of our net profits go straight back into local community projects, grassroots initiatives, and creatives.
It’s our way of giving back to the people and places that made this possible.
🔟 How do I care for my Jasrooh garment?
To keep your gear fresh:
Wash inside out at 30°C
No bleach or harsh chemicals
Avoid tumble drying
Iron inside out (but skip ironing over prints)
Follow that and your Jasrooh piece will stay bold for years.